Your intelligent payments expert
Natively within Primer, Companion combines precision with payments expertise to understand every nuance of your operations, where hours of analysis become seconds and every decision becomes smarter.
The brain behind payment decisions
Instant clarity on demand
Processor performance. 3DS success rates. Decline trends. Fallback recovery. Ask anything about your payments and the answer is there. No dashboard digging. No manual analysis. Just the clarity you need, when you need it.
Pinpoint what's driving a change
See something unexpected? Dig into it in one conversation. Companion reasons through your data and surfaces exactly what changed, whether it's a processor shift, a payment method anomaly, or a geographic pattern. You don't guess. You know.
Act with complete confidence
Based on your complete payment context, Companion can recommend what to do next. Which processor to prioritize. Which strategy to adjust. Which direction to move. But you stay in control, Companion informs, you decide.
Catch issues before they become problems
Companion doesn't wait for you to ask. It monitors your entire payment stack and surfaces what matters before it becomes a problem. Authorization rate drops? Flagged. Performance shifts? You know. Refund spike? Alerted before customers need to contact you.
For payments teams that expect more from their data
Anthony Cugnetto
Head of Product - Payments, Fraud and KYC at Dabble
Using Companion has turned analysis from digging through dashboards, applying multiple filters, exporting and summarizing data to a single prompt.
Deep dive into payments
Welcome to The Auth, Primer’s home for payments insights and expertise.
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FAQs
What is Companion?
Companion is an AI-powered payments teammate built into Primer's dashboard. An extension of your team, ask it anything about your payment performance in plain English and get instant, accurate answers.
Who is it for?
Companion is built for anyone who touches payments. Whether you're in payments, finance, or operations - analyzing auth rates or tracking transaction trends. Companion surfaces these answers instantly, cutting down the manual time you'd otherwise spend digging for them.
How does it work?
Type a question in English, and Companion surfaces the relevant data, patterns, and insights in seconds. It's built natively in Primer with visibility to your payments data in Primer's dashboard, with chat history saved automatically so you can always pick up where you left off.
Is Companion secure and PCI compliant?
Yes, Companion is built on Primer's PCI-compliant infrastructure, so your payment data is handled to the same security standard as the rest of your Primer environment. Your data is never shared across merchants and is never used to train external models.
How do I get started with Companion?
Companion is available to all Primer merchants today. Log into your dashboard to get started, or reach out to your account team and we'll get you set up.