Annual report

In a UK survey of 2,000 consumers and 500 retail businesses, a striking disparity emerged between what shoppers desire and where businesses are focusing their efforts.

  • 46% of consumers are frustrated by high delivery costs, while retailers are prioritising product expansion.

  • Complicated payment processes lead to abandoned carts for 28% of consumers, but payments fail to make the top priorities for retailers.

Find out more by downloading our latest report.