Primer – Acceptable Use Policy

Our mission is to make it possible for every business on the planet to unleash its payment potential. At the core of that mission is our commitment to responsible, transparent and fair use of our services. We expect you to act in good faith, and uphold our shared values when using Primer services and carrying out your activities.

1. Who this policy applies to

1.1 This Policy applies to all merchants and businesses that access or use Primer's platform or services ("you" or "your"). You are responsible for complying with all applicable laws related to your use of Primer services or our platform. You must adhere to the terms of this Acceptable Use Policy ("Policy"). You are also responsible for ensuring that your employees, agents, contractors and any third parties acting on your behalf comply with this Policy when using Primer services. Violations of this Policy constitutes a violation of your Primer Standard Terms and Conditions ("Standard Terms").

2. Prohibited activities

You must not use Primer services to engage in, facilitate, or promote any of the following activities that:

2.1 violate any applicable laws or regulations in any jurisdiction, including laws relating to money laundering, terrorist financing, fraud, tax evasion, economic or trade sanctions, or data protection;

2.2 misuse Primer services or promote behaviour that is detrimental to others. This includes the use of dark patterns, unexpected recurring charges or the creation of obstacles to cancellation;

2.3 relate to transactions involving:

  • 2.3.1 narcotics, steroids, controlled substances or other products that present a risk to consumer safety, unless fully licensed and lawfully operated in all relevant jurisdictions;
  • 2.3.2 drug paraphernalia;
  • 2.3.3 items that encourage, promote, facilitate or instruct others to engage in illegal activity;
  • 2.3.4 counterfeit or stolen goods, including digital and virtual goods;
  • 2.3.5 the promotion of hate, violence, racial or other forms of intolerance that are discriminatory or the financial exploitation of a crime;
  • 2.3.6 items or services that are considered obscene;
  • 2.3.7 items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction;
  • 2.3.8 weapons, ammunition, firearms, or firearm parts or accessories;

2.4 gambling services, lotteries or games of chance, unless fully licensed and lawfully operated in all relevant jurisdictions;

2.5 unregulated cryptocurrency exchanges, initial coin offerings, binary options, or other high-risk financial products or services that are not authorised or licensed by the relevant regulatory authority;

2.6 any person, entity or jurisdiction that is the subject of economic or trade sanctions administered by the United Nations, the European Union, the United Kingdom, the United States (including OFAC) or any other applicable sanctions authority;

2.7 involve the sale of products or services identified or known to have a high likelihood of being fraudulent; or

2.8 involve products or services marketed using false, misleading, or deceptive advertising.

3. Remedial activities

Where Primer reasonably believes that you have breached this Policy, Primer may, at its sole discretion, take one or more of the following actions: (a) issue a written warning requiring you to remedy the breach within a specified timeframe; (b) suspend your access to Primer services in whole or in part; or (c) terminate your access to Primer services in accordance with the Standard Terms. Primer will endeavour to provide you with reasonable prior notice of any action taken under this section and, where practicable, an opportunity to remedy the breach, except where Primer reasonably determines that immediate action is necessary due to illegality, risk of harm to third parties, or serious reputational risk. Primer will try to minimise any impact to you where practicable. Any action taken under this section is without prejudice to any other rights or remedies available to Primer under the Standard Terms or at law.

4. Violations of the Policy

We encourage you to report violations of this Policy to Primer promptly. If you have a question about whether a type of transaction, service or activity may violate this Policy, or wish to file a report, please do so at abuse@primer.io. Primer will review reports as appropriate and take action at its discretion, but may not respond to every report, provide status updates, or take any particular action in response to a report.

Primer reserves the right to update this Policy from time to time, as we continue to grow and expand our services. Your continued use of Primer services following such updates shall constitute your acceptance of the updated Policy.